Case Studies

Read how Roar IT helped one of their customers become more efficient and improve customer retention, and built a price comparison site and mobile apps

Increasing a Customer’s Productivity and Efficiency

Systems Integration and Development of Robust Systems

Daisy Logo

Daisy Group (daisygroup.com) were formed in 2001 and are now the UK’s largest independent digital provider of end-to-end business communications and managed service solutions. Daisy have over 60,000 direct customers, 1,700 partners and 3,700 employees operating from 30 locations nationwide and needed help with systems integration.

The Roar IT team of developers have provided technical consultancy to Daisy for over a decade, supporting them through a variety of systems integration challenges as Daisy have achieved huge growth.

Projects Roar IT have worked with Daisy on include:

  • Integrating billing, CRM, Direct Debit and accounting systems resulting in huge efficiency savings
  • Providing customer services with easy access to account financial history
  • Allowing customers direct access to invoices
  • Developing automated dunning systems and direct debit notification letters that integrate with external printing services
  • Providing the ability to brand all material appropriately for the different Daisy divisions from the same software platform
  • A workflow system for sales staff, including ‘click to dial’ using VOIP services, and easily accessible call recording
  • Design and implementation of the financial aspects of a Virtual Reseller ‘bureau’ platform

Systems Integration in Action – An Example

As part of the development of the automated dunning system we looked specifically at how direct debit cancellations were dealt with. Previously, if a direct debit was cancelled someone would have to manually pick up the information and communicate that to invoicing. Invoicing would then have to manually make several changes to the customer account on the invoicing system. Someone else would also have to communicate with customer services who would manually make several changes on the customer services system and try to make sure the printer was loaded with the correctly branded letterhead before sending a letter to the customer.

Roar IT built robust software that integrated all these systems and automated a number of processes. Now when a Direct Debit cancellation message comes into the Daisy system it is automatically picked up by the software developed by Roar. This software then pushes the event into the invoicing system and triggers it to do three things: change the payment type; add a charge to the account for non payment of direct debit; and change the bill to include a remittance slip for an alternative payment method. At the same time, the event is pushed into the CRM system where it automatically obtains the primary contact for the account, generating and sending both an email and a branded letter. The accounts system is automatically updated as well.

Under the previous system, there was the potential for 4 systems to all hold different information about the same customer and there were unavoidable delays between a direct debit being cancelled and all necessary actions being taken. The new system is zero touch ensuring that all departments have near real time information on customers. The scope for errors has been reduced drastically. The new system allows customer services to respond quickly to whatever caused the direct debit cancellation in the first place and aids customer retention.

Get in touch to explore how we can help you

This was just one part of a much larger programme of systems integration. The real strength of the Daisy projects Roar IT work on is that the software is easily maintained by Daisy in house and the platform can continue to be extended to suit growing company needs.

Roar IT developed strong working relationships with Daisy staff ‘on the coal face’ from the outset and have continued to develop and maintain those relationships across all departments.

At Roar, we understand that for any system to be successful, it must be easy to use. We strive to take an agile approach to software development and value user input as being crucial to success.

Price comparison website buyitnowsearch.com

Ruby on Rails website

Roar IT are currently looking for a graphic designer who can work in HTML and CSS to collaborate with us on this project to improve the site aesthetic. Get in touch if you are interested!

At Roar IT we also work on our own products and projects alongside client work. This provides the opportunity for the team to continue to learn and develop, gaining experience of different techniques, platforms and languages. One such project is buyitnowsearch.com

Have you ever found yourself looking for a second hand item, for example a bike, or a child’s bed, and looking on ebay, and then looking on gumtree? Have you found yourself in need of a piece of electronics, say a printer or a cable, and searching amazon, and ebuyer, and ebay? buyitnowsearch.com searches these sites for you and compiles the results into a single list. It provides the ability to specify distance from your location in your search (for those bulky ‘pick up only’ items) and to set the minimum and maximum price.

The chosen sites are searched in real time and the results compiled into a list which can then be ordered and viewed in either grid or list form.

The site was built using a Linux / MySQL / Ruby on Rails / nginx stack.

PA Helper app (on the Play Store)

An App to help with speaker configuration

Roar IT are currently looking for a graphic designer who can work in HTML and CSS to collaborate with us on this project to improve the app aesthetic. Get in touch if you are interested!

At Roar IT we also work on our own products and projects alongside client work. This provides the opportunity for the team to continue to learn and develop, gaining experience of different techniques, platforms and languages. One such project is the PA Helper app.

The PA Helper app was built to demonstrate Roar IT’s ability to develop cross platform mobile apps. As Roar IT is chock full of music fans and a few of us are involved with live music, an app to help with the easily forgettable rules around impedance and power with regards to live PA speaker setups seemed ideal.

This simple app was built using Apache Cordoba. It is tested on both Android and iOS , but is currently only available on Android due to the pricey nature of registering apps on the App Store!

Barcode reader app (on the Play Store)

An App to read barcodes and search for the product in buyitnowsearch

Roar IT are currently looking for a graphic designer who can work in HTML and CSS to collaborate with us on this project to improve the app aesthetic. Get in touch if you are interested!

At Roar IT we also work on our own products and projects alongside client work. This provides the opportunity for the team to continue to learn and develop, gaining experience of different techniques, platforms and languages. One such project is the barcode reader app for buyitnowsearch.

The barcode reader app was built to demonstrate Roar IT’s ability to develop integrated cross platform mobile apps. The app reads a barcode, looks up the product in an open online database of UPCs and searches buyitnowsearch.com for products with that name. The idea is that if you find something you like in a shop, and wonder how cheaply you could get it online, you simply need to scan the barcode and online results will show.

This app was built using Apache Cordoba. It is tested on both Android and iOS , but is currently only available on Android due to the pricey nature of registering apps on the App Store!